Returns & Shipping
- RETURNS & SHIPPING DECAL -
Items listed as "made to order," will be made within six weeks. If a piece is listed as "ready to ship," it will be typically be shipped within five business days. Keep in mind, many of our pieces come from countries outside of the US, and it can be difficult to effectively predict the transit time of your piece(s). For example, in Lombok, Indonesia, products arrive to you after having traveling with a donkey, boat, airplane, another boat, another airplane, train, truck, and then by human foot to your door-step.
All of our pieces are handmade (or tended-to by hand) by local designers. They require proper care to ensure a healthy lifespan. Please look at the 'care' tab where you originally purchased your item to learn about the best ways to look after your piece.
All of our products are unique. Meaning, we do not photograph all the products. We photograph the series. Your piece will be the only one of its kind, from that series. For example, if you order a hide from the 'Icelandic desert' series, your rug will have similar colour tones, and will have a subtle variance to the photographers on our site.
Our point: there will always be a variation in the product you receive. This makes it uniquely yours. The only one in the world. Ahem. Why? They are all handmade (vs. machine), or tended-to by hand, which imbues authenticity and variance. No one piece is alike.
If you would like to return your piece, you are responsible for the cost of return shipping, as well as packing it safely for travel. Please get in touch if we can help with this process.
- International Shipping -
If you order a piece that is located outside of the US, you are responsible for all shipping costs. This includes customs and duties, which vary depending on the originating and destination country. We're happy to help you understand a more accurate shipping quote. You can get in touch with us here.
Thank you for choosing to revitalize local economies, support solid design, and choose to thoughtfully design your home. We're excited you're part of the One ilk tribe.